This Refund Policy applies to bookings and payments made through the Events by Sancosco marketplace. Please read it carefully before confirming a booking or paying token money.
1. Token / Advance Payments
Most vendor bookings require a token payment to confirm your slot. Token amounts are calculated as configured in our commercial settings and shown before payment.
- Token payment confirms your intent and reserves availability subject to vendor acceptance.
- Remaining balances are settled as agreed with the vendor / portal workflow.
2. When Refunds May Be Available
- Duplicate / failed payment: If an amount is charged more than once due to a technical issue, we will refund the duplicate charge after verification.
- Vendor cancellation before service: If a vendor cancels a confirmed booking without delivering the service, eligible refunds will be processed as per the booking status and payment records.
- Portal-initiated cancellation: If we cancel a booking for operational or compliance reasons before service delivery, eligible token amounts may be refunded.
3. When Refunds Are Generally Not Available
- Customer no-show or last-minute cancellation after vendor resources have been allocated.
- Change of mind after a booking is confirmed and accepted by the vendor, unless the vendor agrees otherwise in writing.
- Partial service disputes without documented evidence; these are reviewed case by case.
- Fees already paid to third-party payment gateways where non-refundable under their rules (if applicable).
4. Cancellation Timeline (Guidance)
| Situation | Typical outcome |
|---|---|
| Payment failed / not captured | No charge / auto-reversal by gateway |
| Duplicate successful charge | Refund of duplicate amount after verification |
| Vendor cancels before event | Eligible token refund may apply |
| Customer cancels after confirmation | Refund depends on vendor agreement & timing |
5. How To Request A Refund
- Contact us with your booking number and payment ID.
- Share relevant screenshots or bank/UPI references.
- Our team will verify payment status with Razorpay / bank records.
- Approved refunds are initiated to the original payment method.
Bank timelines may take 5–10 business days after initiation, depending on your bank/UPI provider.
6. Custom Planning Leads
Custom / planning enquiries that do not involve a completed marketplace token payment are not refund transactions. Any commercial arrangement for planning fees will be communicated separately in writing.
7. Contact For Refunds
- Email: contact@eventsby.sancosco.com
- Phone: +91 79737 53762
- Address: Amritsar, Punjab, India
Last updated: July 2026